Shipping & Returns

Our promise to deliver the goods...

Shipping Policy


Processing and Delivery Times:

Orders are processed, shipped and delivered twice weekly. It can take 3-5 days to process an order. Orders are not processed, shipped or delivered on national holidays.  Order processing time includes item selection, handling, packaging and shipping.  Please allow three to five days for order processing.   All orders placed after 12:00 PM (CST) will begin processing the following business day. 

Express Delivery:

All orders for Next Day delivery must be placed on a custom basis.  Email to set up and pay for express delivery. 

International Shipping:

All orders placed outside the continental United States will be shipped via UPS Worldwide Expedited. Product and shipping prices displayed are exclusive of all taxes and duties. The recipient is liable for all import duties, customs and local sales taxes levied by the country to which you are shipping; these fees must be paid to release your order from customs upon arrival. We are unable to advise the amount of these charges and suggest you contact your local postal service for further information.

Order Delivery:
Additional charges may accrue if more than one attempt is made for delivery. Citizen-T does not ship to Post Office Boxes (PO BOXES).  Deliveries will only occur Monday - Friday. Orders will not be shipped or delivered on National Holidays.


Order Status:

Contact for inquiries regarding your order status.


Price Adjustments:

In an effort to deliver the highest quality shopping experience, it is our continual goal to provide complete, accurate, up-to-date information on our website. Unfortunately, all websites are subject to human or technological errors. This may include typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions -- including after an order has been submitted -- and to change or update information at any time without prior notice. Prices and descriptive information or imagery are subject to change without notice. We sincerely apologize for any inconvenience this may cause.


Privacy Policy:

We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations. From time to time, we may send sale information, product updates, etc. via US mail and/or electronically via email. If you would prefer not to receive these promotional items, you may opt by clicking on the unsubscribe option at the bottom of our emails or by contacting us at with "REMOVE" as the subject header.


Order Cancellation:

With the exception of unintentionally duplicated orders, you may NOT cancel a Citizen-T order once it has been placed. 


Credit Card Use:

Citizen-T accepts the following credit cards:

American Express

Once the credit card is approved the total dollar amount of the order is paid (transfer of funds) immediately.  Please note if the amount charged exceeds the credit card limit, the order is automatically cancelled.  

If you would like to use two credit cards, you may place a phone order and let us know the amount to charge on each credit card.

Sales Tax:

Sales tax is applied where applicable.

Product Care:

Custom Requests:

Please contact to request custom work. 


Damaged Goods?

Please accept our deepest apologies if any of our products are damaged.

If an order arrives damaged or in an unacceptable condition, please inform us immediately.  We apologize for the inconvenience if this occurs and there will be no charge for this kind of repair.  Please email or call  612-867-5331 with any concerns.

Return &

Exchange Policy

Returns & Exchanges:

Citizen-T is grateful for the continued customer support; therefore, customer satisfaction is a top priority.  

If you are not satisfied with your order, with the exception of custom orders, sale items and items purchased at events, returns will be accepted for store credit for up to 15 days from the date of receipt. This credit may be applied towards your next purchase.  The exchange order must meet or exceed the credit amount; a credit cannot be processed for remaining funds.

Please include a copy of your invoice and all original items shipped with the package.  Enclose the packing slip with the item(s) and ship, prepaid and insured, to:


Citizen-T (Warehouse) 

Attn: Returns or Exchanges

6824 Washington Ave S. 

Eden Prairie MN 55344